Frequently asked questions

Find the part in the shop, by category or by choosing your make and model. Add it to your basket and pay with iDEAL, Bancontact, credit card or another method. You'll immediately receive a confirmation with your invoice by email.

No. We only sell new parts. That's a deliberate choice: with a used part you never know how many miles it has done, and with brakes or ignition you do want to know.

Choose your make and model in the shop: you'll then only see the parts that fit. If in doubt, use the request form and give us the make, model and year. If the year is no longer shown anywhere, use the frame number.

On most mopeds the frame number is stamped on the head tube (the short tube the front fork passes through) or on the frame just above the bottom bracket. Sometimes there is a sticker or plate on the frame with the same number.

We are a parts supplier, not a workshop. We are happy to help you think about fitting, though, and the Workshop page has the tips we refer to most often.

Everything in stock and paid for before 14:00 leaves on the same working day. Within the Netherlands it usually arrives the next working day. For Belgium and Germany, allow two to three working days.

You have a fourteen-day cooling-off period. Send the part back unused and in its original packaging and we'll refund the purchase price. Unfortunately we cannot take back parts that have been fitted.

We give a twelve-month guarantee on manufacturing defects. Wear parts such as brake shoes, spark plugs, chains and tyres are not covered, unless there is demonstrably something wrong with the part itself.

Some are, some aren't. On public roads there are requirements for noise and for the design speed of your moped or 25 km/h moped (snorfiets). For every item we state whether it is intended for road use or only for private/closed ground.

Yes. We ship to all countries of the European Union. You'll see the shipping costs in your basket as soon as you choose the country; the Shipping & returns page lists all the rates.

Yes. For workshops and dealers we have separate arrangements for tiered prices. Create an account and get in touch: we'll add your discount to your account, so you get it automatically with every order.